Refund policy

We have a 60-day return policy for all physical Relithra products, which means you have 60 days from the date your order is delivered to request a return.

Our 60-day return policy applies to all physical Relithra products. Digital products are subject to the separate terms outlined below.

To be eligible for a return, your physical product may be opened and tested during the 60-day return period. The product must be returned in good condition, free from damage caused by misuse, and include all original accessories and, where reasonably possible, its original packaging. Proof of purchase or your order number is required.

To start a return, contact us at hello@relithra.com or use our Return Portal to submit a return request online.

Please include your order number and the email address used to place the order. If your item arrived damaged, defective, incomplete, or incorrect, please also include clear photos of the product and packaging where possible.

If your return is approved, we will provide you with return instructions, including where and how to send your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@relithra.com or through our Return Portal.

Return Shipping & Fees

For returns made because you changed your mind, no longer need the product, or otherwise wish to return a physical item under our 60-day return policy, you are responsible for the cost of return shipping.

If your item arrived defective, damaged, incomplete, or incorrect, Relithra will cover the approved return or replacement shipping costs.

For approved defective, damaged, incomplete, or incorrect orders, Relithra will either provide a prepaid return shipping label or otherwise cover the approved return shipping cost, depending on the return instructions provided by our Customer Care team.

Please do not purchase return postage for a defective, damaged, incomplete, or incorrect order before receiving instructions from us, as the return method may vary depending on your location and the issue with the order.

We do not charge a restocking fee.

Original shipping charges, if any, are non-refundable unless the return is due to a defective, damaged, incomplete, or incorrect item, or where otherwise required by applicable law.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, incomplete, or you receive the wrong product, contact us as soon as possible at hello@relithra.com or submit a request through our Return Portal.

Please include your order number and, where possible, photos showing the issue and the product packaging.

Once the issue has been reviewed and confirmed, we will arrange an appropriate replacement or refund.

For approved cases, Relithra will provide a prepaid return label or otherwise cover the approved return or replacement shipping cost in accordance with the return instructions we provide.

Orders That Do Not Arrive

If your order has not arrived, please contact us at hello@relithra.com with your order number.

We will review the tracking information and, where necessary, investigate the shipment with the carrier.

If the package is confirmed lost in transit, we will offer an appropriate replacement or refund.

Exceptions / Non-Returnable Items

The 60-day return policy described above applies to all physical Relithra products.

Digital products, including downloadable guides, frequency lists, the Mystery Frequency List, and other digital content, are generally non-returnable once delivered or accessed, except where required by applicable law.

For digital content supplied to customers in the European Union, statutory withdrawal rights may end once delivery or access begins where the customer has expressly consented to immediate supply and acknowledged the resulting loss of the right of withdrawal, as required by applicable law.

If the required consent or acknowledgment has not been obtained, applicable statutory withdrawal rights may continue to apply.

If you have questions about the return process for a specific item, please contact us at hello@relithra.com before sending anything back.

Exchanges

The fastest way to receive a different product is to complete the return process for your original item and, once the return is accepted, place a separate order for the new item.

If your item arrived damaged, defective, incomplete, or incorrect, please contact us first so our Customer Care team can arrange the appropriate resolution.

European Union 14-Day Right of Withdrawal

If your order is delivered to a customer in the European Union, you generally have the statutory right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.

To exercise this right, you must notify us of your decision to withdraw within the applicable 14-day period.

After notifying us, you must return the goods without undue delay and no later than 14 days after communicating your decision to withdraw.

Unless the item is defective, damaged, incomplete, incorrect, or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and functionality. You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary for that purpose.

If you exercise your statutory EU right of withdrawal, we will reimburse applicable payments without undue delay and no later than 14 days after we are informed of your decision to withdraw.

For physical goods, we may withhold reimbursement until we have received the goods back or you provide evidence that the goods have been returned, whichever occurs first.

Where required by applicable EU consumer law, we will also reimburse the cost of the least expensive standard delivery method offered for the order. Any additional cost resulting from your choice of a more expensive delivery method is not refundable unless required by applicable law.

Reimbursement will be made using the same payment method used for the original transaction, unless otherwise expressly agreed and permitted by applicable law.

For digital content, including the Mystery Frequency List, statutory withdrawal rights may end once delivery or access begins where you have expressly consented to immediate supply and acknowledged that you may lose your right of withdrawal, as required by applicable law.

Your statutory rights under applicable consumer protection laws are separate from, and are not limited by, Relithra’s voluntary 60-day return policy.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 3–10 business days.

Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account after we issue it.

If more than 15 business days have passed since we approved your refund, please contact us at hello@relithra.com.

The refund timing described in this section applies to returns processed under Relithra’s voluntary return policy. Statutory withdrawal rights, including applicable European Union refund timelines, are governed by the separate provisions above.

Contact Us

For questions about returns, refunds, damaged products, or order issues, contact our Customer Care team:

Email: hello@relithra.com
Return Portal: Request a Return

You may also contact us through our Contact Us page.