Privacy policy
Last updated: October 22, 2026
This Privacy Policy describes how Relithra ("Relithra", "we", "us", or "our") collects, uses, and discloses your personal information when you visit relithra.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.
The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services.
When we use the term "personal information", we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Information You Provide Directly to Us
Information that you directly submit to us through our Services may include:
Contact details, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, security questions, and other information used for account security purposes.
Customer support information, including information you choose to include in communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information about yourself.
You may choose not to provide this information, but doing so may prevent you from using or accessing certain features of the Services.
Information We Collect Automatically
We may automatically collect certain information about your interaction with the Services ("Usage Data").
To do this, we may use cookies, pixels, and similar technologies ("Cookies").
Usage Data may include information about how you access and use our Site and your account, including:
Device information
Browser information
Network connection information
IP address
Information about your interaction with the Services
Browsing and usage activity
Information We Obtain From Third Parties
We may also obtain information about you from third parties, including vendors and service providers that collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Payment processors that collect payment information, such as bank account information, credit or debit card information, and billing addresses, in order to process payments and fulfill orders.
Service providers and partners involved in analytics, advertising, fulfillment, shipping, customer support, and other business operations.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
Shopify
Our store is hosted by Shopify. Shopify may process personal information in connection with providing and supporting the Services, including information you submit through the Site.
Information may be processed by Shopify and its service providers in countries other than the country where you live.
For applicable privacy choices regarding certain data-sharing activities, you may use our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services and perform our contract with you, including to:
Process payments
Fulfill orders
Arrange shipping
Send notifications related to your account or purchases
Process returns and exchanges
Create and manage customer accounts
Provide customer support
Provide other features and functionality related to your purchases and account
Marketing, Advertising, and Personalization
We may use your personal information for marketing and promotional purposes, including to send marketing, advertising, and promotional communications by email, text message, or postal mail where permitted by law.
We may also use personal information and information about your interactions with our Site to better tailor our Services and provide advertising that may be more relevant to you on our Site and other websites.
Where required by applicable law, we rely on consent or another appropriate legal basis for marketing and advertising activities.
You may exercise applicable rights to opt out of the sale or sharing of personal information or targeted advertising through our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
Security and Fraud Prevention
We use your personal information to detect, investigate, prevent, or take action regarding possible fraudulent, illegal, or malicious activity.
If you choose to register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone.
If you believe your account has been compromised, please contact us.
If you are an EEA resident, the legal basis for these processing activities may include our legitimate interest in keeping our Site secure pursuant to Article 6(1)(f) GDPR.
Communicating With You and Improving the Services
We use your personal information to provide customer support, respond to requests, maintain our business relationship with you, and improve our Services.
Where applicable, we process this information based on our legitimate interests, including under Article 6(1)(f) GDPR.
Cookies and Similar Technologies
Like many websites, we use Cookies on our Site.
For specific information about Cookies used in connection with Shopify, please see:
https://www.shopify.com/legal/cookies
We use Cookies to power and improve our Site and Services, including to:
Remember your actions and preferences
Provide functionality
Run analytics
Understand how users interact with the Services
Administer, improve, and optimize the Site
Support marketing and advertising activities
We may also permit third parties and service providers to use Cookies on our Site to provide or improve services, products, analytics, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser controls.
Please note that removing or blocking Cookies may negatively affect your experience and may cause certain features or functionality of the Services to work incorrectly or become unavailable.
Blocking Cookies may not completely prevent certain disclosures or interactions with third parties such as advertising partners.
Global Privacy Control and Privacy Choices
Our Site recognizes the Global Privacy Control (GPC) signal where required by applicable law.
If you notify us of your preference through GPC, we will treat the signal as a valid request to opt out of applicable sharing or targeted advertising for the associated browser or device.
If we are able to associate the device sending the signal with a Shopify account, we may also apply the opt-out request to that account where applicable.
You can learn more about Global Privacy Control at:
https://globalprivacycontrol.org/
Other than Global Privacy Control, we do not currently recognize other "Do Not Track" signals that may be sent from your browser or device.
You may also exercise applicable opt-out rights through our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, or other purposes described in this Privacy Policy.
These circumstances may include:
Vendors and third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners that provide services or assist us with advertising and marketing.
Third parties where you direct, request, or consent to the disclosure of information.
Social media platforms, widgets, or login integrations where you choose to use them.
Our affiliates or entities within our corporate group, where applicable.
Parties involved in a business transaction such as a merger, acquisition, restructuring, financing, or bankruptcy.
Government authorities, regulators, law enforcement, or other parties where disclosure is required to comply with applicable law, legal process, or lawful requests.
Parties where disclosure is necessary to enforce applicable terms or protect the Services, our rights, our users, or others.
Our business and marketing partners may use information in accordance with their own privacy notices.
Categories of Personal Information Disclosed
During the preceding 12 months, we may have disclosed categories of personal information including:
Identifiers, such as contact information and certain account or order information.
Personal information categories described under applicable California law, such as contact details and certain order information.
Commercial information, such as order information, shopping activity, and customer support information.
Internet or other electronic network activity, including Usage Data.
Geolocation information, such as approximate location inferred from an IP address or other technical information.
Categories of recipients may include:
Vendors and service providers
Payment processors
Fulfillment and shipping partners
Customer support providers
Analytics providers
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you except as permitted by applicable law.
Sale, Sharing, and Targeted Advertising
Depending on applicable privacy law, certain disclosures of personal information to advertising or marketing partners may be considered a "sale" or "sharing" of personal information, even when no money is exchanged.
We may share personal information for advertising and marketing activities as described in this Privacy Policy.
You may have the right to opt out of certain sales, sharing, or processing of personal information for targeted advertising.
You may exercise applicable opt-out rights through our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
We also recognize qualifying Global Privacy Control signals as described above.
User-Generated Content
The Services may enable you to post product reviews and other user-generated content.
If you submit user-generated content to a public area of the Services, that content may be public and accessible by others.
We do not control who may access information that you choose to make publicly available and cannot guarantee that other parties will respect the privacy or security of information you publish.
We are not responsible for the privacy or security of information you voluntarily make public, or for the use or misuse of information you disclose to or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms.
We are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness, or reliability of information contained on those sites.
Information you provide through public or semi-public third-party platforms, including social media platforms, may also be visible to other users.
The inclusion of a link on our Site does not by itself imply endorsement of the third-party platform or its owners or operators.
Children's Privacy
The Services are not intended for use by children, and we do not knowingly collect personal information from children.
If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the information below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share", as those terms are defined under applicable law, personal information of individuals under 16 years of age.
Security and Protection of Personal Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no security measures are perfect or impenetrable, and we cannot guarantee perfect security.
Information transmitted over the internet may also be subject to risks while in transit.
We recommend that you do not use insecure communication channels to send sensitive or confidential information to us.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain your account, provide the Services, process and maintain transaction records, comply with applicable legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements and policies.
The applicable retention period may vary depending on:
The type of personal information
The reason the information was collected
The nature of our relationship with you
Applicable legal or regulatory requirements
Your Privacy Rights
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions permitted by applicable law.
Right to Access / Know
You may have the right to request access to personal information we hold about you, including information about how we use and disclose it.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Portability
You may have the right to receive a copy of certain personal information we hold about you and, in some circumstances, request that it be transferred to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
You may have the right to direct us not to "sell" or "share" personal information or to opt out of processing personal information for targeted advertising, as those terms are defined under applicable privacy laws.
You may exercise applicable rights through our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
If you visit our Site with a qualifying Global Privacy Control signal enabled, we will process that signal as described above where required by law.
Restriction of Processing
You may have the right to request that we stop or restrict certain processing of your personal information.
Withdrawal of Consent
Where we rely on consent to process personal information, you may have the right to withdraw your consent.
Appeal
Where provided by applicable law, you may have the right to appeal a decision we make regarding a privacy request.
You may do so by replying directly to our response.
Managing Communication Preferences
We may send you promotional emails.
You may opt out of promotional emails at any time by using the unsubscribe option included in those communications.
If you opt out of marketing communications, we may still send you non-promotional messages relating to your account, purchases, orders, or other transactions.
How to Exercise Your Privacy Rights
To submit a request to access, know, correct, delete, or otherwise exercise applicable privacy rights regarding your personal information, please contact us at:
For applicable requests relating to the sale or sharing of personal information or targeted advertising, you may also use our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
We will not discriminate against you for exercising privacy rights available to you under applicable law.
We may need to request information from you to verify your identity before responding to a privacy request.
Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf.
We may require proof that the agent has been authorized to act for you and may also require you to verify your identity directly with us.
We will respond to valid privacy requests within the timeframe required by applicable law.
European Privacy Rights and GDPR
If you are located in the European Economic Area ("EEA") or another jurisdiction where the General Data Protection Regulation (GDPR) or similar laws apply, you may have rights regarding your personal information, including rights of access, correction, deletion, portability, restriction of processing, objection, and withdrawal of consent where applicable.
Where we rely on legitimate interests as a legal basis for processing, we do so pursuant to applicable law, including Article 6(1)(f) GDPR where relevant.
You may exercise your applicable rights by contacting us at hello@relithra.com.
California Privacy Rights (CCPA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended, where applicable.
These rights may include:
The right to know or request access to certain personal information we collect.
The right to request correction of inaccurate personal information.
The right to request deletion of certain personal information.
The right to obtain information regarding categories of personal information collected or disclosed.
The right to opt out of certain sales or sharing of personal information.
The right to opt out of certain uses of personal information for targeted or cross-context behavioral advertising where applicable.
The right not to receive discriminatory treatment for exercising applicable privacy rights.
You may exercise applicable California privacy rights by contacting us at:
For applicable sale, sharing, or advertising opt-out requests, you may also use our Your Privacy Choices page:
https://relithra.com/pages/data-sharing-opt-out
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information below.
If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.
For the EEA, information about relevant supervisory authorities is available through the European Data Protection Board.
International Users and Data Transfers
Please note that we may transfer, store, and process your personal information outside the country in which you live.
Your personal information may also be processed by our staff, service providers, and partners in other countries.
If we transfer personal information outside Europe, we will rely on recognized transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms issued by relevant UK authorities, unless the information is transferred to a country recognized as providing an adequate level of protection.
Contact Us
If you have questions about our privacy practices, this Privacy Policy, or would like to exercise privacy rights available to you, please contact us using the information below.
Business Name: Relithra
Email: hello@relithra.com
Address: 3500 W Hallandale Beach Blvd, Pembroke Park, FL 33023, USA
You may also contact us through our Contact Us page.
For purposes of applicable data protection laws, and unless otherwise explicitly stated, we are the data controller of your personal information.